Full FAQ Listing
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Troubleshooting?
- I need a password reminder - can't login
- My name is listed more than once - how can I correct that?
- How can I remove my membership?
- How do I validate my membership?
- Whenever I login - I get someone else's membership...
- I don't want both my maiden name and my current surname to be displayed.
- I can't login - I'm being told that browser's cookie is disabled
- I don't want to be automatically logged in to Friends Reunited...
- I can't find my unread/new message(s)
- I have not received the email to reset my password?
- An ex-colleague still has their emails being sent to our company ...
- My wife/ husband/ relative wants to register with FR but keeps being logged in to my membership...
- Homepage (Memory Stream)
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My Keepsafe
- What is my Keepsafe?
- How do I add photos and videos to my Keepsafe?
- How do I edit the details I have added to a photo or video?
- Can other members view my Keepsafe?
- How do I add an item from my Keepsafe to a Memory Box?
- How do I remove an item from my Keepsafe (photos and videos)?
- What file types and sizes can I upload to my Keepsafe?
- Can I upload more than one file at a time?
- What is photo tagging?
- How do I add name tags to a photo?
- Can I re-organise the content of my Keepsafe?
- Can I share items added to my Keepsafe with people outside of Friends Reunited?
- My Account
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Memory Boxes
- What is a Memory Box?
- Can I still see a list of people who attended my School, Workplace, Armed Forces and Teams/Clubs?
- How do I find a Memory Box?
- How do I create a new Memory Box?
- How do I change my box's profile photo?
- Memory Boxes - Public, Shared or Private?
- How do I join a Memory Box?
- How do I remove a Memory Box?
- How do I edit a Memory Box I have created?
- How do I add my content to a Memory Box?
- How do I remove content from a Memory Box?
- Can I invite another member to a Memory Box I have kept or created?
- Can I allow another person to manage a box I have created?
- Can I make my public or shared memory box private?
- Can I remove a person from a Memory Box I have created?
- Can I share Memory Boxes with people outside of Friends Reunited?
- What happens if I Unkeep a memory box I have made?
- What is the Best Contributors ranking list?
- Someone else has kept my photo/video?
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Profiles & People…
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How do I view my own Profile page?
- How do I view someone else's Profile page?
- How do I update my profile?
- How do I change my profile photo?
- How do I amend my name?
- How do I edit my About me section?
- Where have my places gone?
- Where have all my profile comments and buzzes gone?
- Where is my friends list?
- How can I find people on the new Friends Reunited?
- Can I search for someone just by their forename or surname?
- How can I tell when someone last updated their profile?
- My relative or friend has passed away but is still listed on Friends Reunited...
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How do I view my own Profile page?
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New look Friends Reunited - common questions
- What is my Family Box?
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Where are all of my schools/workplaces?
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My Schools, Workplaces and teams are not showing in my memory boxes…
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Someone has kept my photo - why are they allowed to do that?
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Where is the profile that I wrote?
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How can I find people on the new Friends Reunited?
- Where have my Groups gone?
- Where are the places I was listed at ?
- Where are the chat rooms?
- Some of my profile is missing - countries visited etc ....
- Can I still create a new Group?
- Can I still join a Group?
- Where are the Games?
- Where have all my profile Comments and Buzzes gone?
- Where has my WeeMee gone?
- Where is my Timeline?
- I can't find my photos ...
- Where is my Street?
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How do I find my School/University or College?
- Where is my Friends list?
- Where is my Blog?
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Privacy
- How do I/can I control who sees which parts of my profile?
- Can other people see my Keepsafe items?
- How can I block someone from contacting me?
- How can I remove a block I have placed?
- Will someone know if I have blocked them?
- Will anyone know that I have looked at their profile/ who has looked at mine?
- Messages
- Contacts
- Reporting Abuse
- Games
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Photo Scanning
- What is Scanning?
- Why should I get my photos scanned?
- Does scanning damage old photographic material?
- What types of things can you scan for me?
- How can I pay for my Scan order?
- How do I get my photos (or slides or negatives) to you?
- What are your current range of products and prices?
- I’ve just completed checkout but I’ve changed my mind, can I get my money back?
- What happens if my photos get lost in transit, are they insured?
- When will I receive my photos back?
- How long will it take for my order to complete?
- Unable to print the confirmation sheet?
- Can I send my photos in their albums?
- I want more than one copy of the DVD.
- What format and resolution (size) are the scans returned as?
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Buying Photo Gifts
- Why has my picture got a “buy” label on it?
- Why do some pictures not display a 'buy' label?
- I want to order as a gift for a family or friends, can I order to an address which isn’t my own?
- I want to place an order, but can’t see my photo in My Keepsafe?
- How can I pay for my order?
- Can I buy multiples of a gift?
- What is “resolution” and what photo resolution do I need for a gift?
- How do I know if my order is being processed by you?
- I didn’t get the chance to position my photo, how can I be sure it will look ok?
- How long will it take for my order to arrive?
- I haven't received the products I ordered. What should I do?
- My product is poor quality, can I get a refund?
- My gift was damaged in transit, can I get a replacement?
- I’ve changed my mind, can I cancel?
- I wish to check the status of my order. How can I do so?
If none of the above FAQs answer your question, please submit your query to our dedicated support team
Frequently asked questions
Please either look through our most Frequently Asked Questions via the headings on the left or type your question into our Search box.